© 2012 by Elster Solutions, LLC. All rights reserved.
Elster Solutions accepts no responsibility for the accuracy of the information on this website. The content and structure (text, images, graphics, sound files, animation files, video files and their arrangement, etc.) of this website are subject to copyright law and other legislation governing the protection of intellectual property. The dissemination or change of the content of these pages is not permitted. Furthermore, the content may not be copied for commercial purposes or made accessible to third parties. The materials which have been made available to Elster Solutions by third parties are also subject to copyright law.
Exclusion Clause

Elster Solutions, LLC continually checks and updates the information on its website. However, despite the utmost care and diligence, information and technical data may change without notice. For this reason, Elster Solutions accepts no liability nor gives any guarantee with regard to the subject matter, accuracy, and completeness of the information given on these pages. This also applies to hyperlinks on the site which take you to other websites. Elster Solutions accepts no responsibility or liability for material contained on such other websites.

Furthermore, Elster Solutions reserves the right to make changes or amendments to the information and data provided at any time without prior notice. Pages which contain statements which may refer to the future of the electric utilities industry, electricity metering business, and technology are based on the vision and opinion of Elster Solutions management.


Privacy Protection

Elster Solutions' Commitment to Data Privacy Protection
Protecting the security and privacy of your personal data is important to Elster Solutions; therefore, we conduct our business in compliance with applicable laws on data privacy protection and data security. We hope the policy outlined below will help you understand what data Elster Solutions may collect, how Elster Solutions uses and safeguards that data and with whom we may share it.

Personal data
Through our Web sites, Elster Solutions will not collect any personal data about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide us with it (e.g. by registration, survey), provide your consent, or unless otherwise permitted by applicable laws and regulations for the protection of your personal data.

Purpose of Use
When you do provide us with personal data, we usually use it to respond to your inquiry, process your order or provide you access to specific information or offers. Also, to support our customer relationship with you:

  • we may store and process personal data and share it with our worldwide affiliates to better understand your business needs and how we can improve our products and services; or

  • we (or a third party on our behalf) may use personal data to contact you about a Elster Solutions offer in support of your business needs or to conduct online surveys to understand better our customers' needs.

If you choose not to have your personal data used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not sell or otherwise market your personal data to third parties, except to Elster Solutions affiliates.

Purpose Limitation
Elster Solutions will collect, use or disclose personal data supplied by you online only for the purposes disclosed to you, unless the disclosure:

  • is a use of the personal data for any additional purpose that is directly related to the original purpose for which the personal data was collected,
  • is necessary to prepare, negotiate and perform a contract with you,
  • is required by law or the competent governmental or judicial authorities,
  • is necessary to establish or preserve a legal claim or defense,
  • is necessary to prevent fraud or other illegal activities, such as willful attacks on Elster Solutions information technology systems.

Communications or Utilization Data
Through your use of telecommunications services to access our Web site, your communications data (e.g. Internet protocol address) or utilization data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to personal data. To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilization data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

Non-Personal Data Collected Automatically
When you access our Web sites, we may automatically (i.e., not by registration) collect non-personal data (e.g. type of Internet browser and operating system used, domain name of the Web site from which you came, number of visits, average time spent on the site, pages viewed). We may use this data and share it with our worldwide affiliates to monitor the attractiveness of our Web sites and improve their performance or content.

"Cookies" - Information Stored Automatically on Your Computer
When you view one of our Web sites, we may store some data on your computer in the form of a "cookie" to automatically recognize your PC next time you visit. Cookies can help us in many ways, for example, by allowing us to tailor a Web site to better match your interests or to store your password to save you having to re-enter it each time. If you do not wish to receive cookies, please configure your Internet browser to erase all cookies from your computer's hard drive, block all cookies or to receive a warning before a cookie is stored.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).
Link to Google Analytics Opt-Out.

Security
To protect your personal data against accidental or unlawful destruction, loss or alteration and against unauthorized disclosure or access, Elster Solutions uses technical and organizational security measures.

Links to Other Web Sites
Elster Solutions Web sites contain links to other Web sites. Elster Solutions is not responsible for the privacy practices or the content of other Web sites.


Questions and Comments

Elster Solutions will respond to reasonable requests to review your personal data and to correct, amend or delete any inaccuracies. If you have any questions or comments about the Elster Solutions Data Privacy Protection Policy (e.g. to review and update your personal data), please send an email to: info@us.elster.com.

As the Internet matures, so will our Data Privacy Protection Policy. We will post changes to our Data Privacy Protection Policy on this page. Please check this page regularly to keep up-to-date.